Can you spot any of our Harlow, Essex staff in and around the town as they go about their duties in their new t-shirts?
What CQC found
- The service was well led. Relatives and people using the service
said that there was a positive and open culture. They felt able to
discuss any issues that may arise with the registered manager
and the care workers.
- Regular audits of service delivery and reviews of policies had
been carried out; this ensured the quality of the service was
What CQC found
- The service was responsive. Care plans were in place outlining
people’s care and support needs.
- Staff were knowledgeable about people’s interests and
preferences in order to provide a personalised service.
- Staff supported people to access the community and reduce the
risk of them becoming socially isolated.
- People told us that the management and staff listened to them
and acted on their suggestions and wishes. They told us they
were happy to raise any concerns they had with any of the staff
and management of the agency.
What CQC found
- The service was effective. Staff had the skills and knowledge to
meet people’s needs and received regular training, supervision
- Staff understood their responsibilities under the Mental Capacity
- People were asked for their consent before they received any
care or support.
What CQC found
- The service was safe. The provider had an effective recruitment
and selection procedure in place and carried out relevant checks
when they employed staff.
- There were processes in place to help make sure people were
protected from the risk of abuse and staff were aware of
safeguarding adults’ procedures.
- There were appropriate staffing levels to meet the needs of
people who used the service.
Congratulations to all staff on the positive CQC inspection report gained at the new Wembley Office.
Special congratulations go to the staff in Wembley who have worked tirelessly since the branch opened
This is the first time we have been measured against the stricter monitoring requirements bought in by the CQC and have worked very hard to show and evidence the high standard of care we provide.
Also with the Wembley office being our newest venture, the “best practice’ adopted from other branches and the support and encouragement given to the Wembley branch has resulted in us achieving the green light (Good Rating) on every single criteria judged upon.
Comments in the report include:
We saw that medicines were well managed and staff had received appropriate training as part of their induction.
People were supported by regular staff who understood their care needs. This made them feel safe and reassured. They knew who to expect on each visit and the staff group was stable so people received consistent care from staff who knew them well.
People praised the caring attitude of staff. People told us the care workers were “very good…they would do anything for me”. Our conversations with staff confirmed they had a caring and compassionate manner.
The registered manager was committed to providing flexible care, which was responsive to people’s changing needs. There was good communication with health and social care professionals.
Staff knew when to report concerns and changes to people’s health and well-being, which was also a topic covered in team meetings. People were confident staff would support them to contact health professionals, if needed.
Staff told us they had the right skills to deliver safe and good quality care. This was because they were supported by an induction and training programme, which was supplemented by supervision and team meetings.
Soma recently partnered up with John Tucker House, Docklands, to host a coffee morning for MacMillan Cancer charity. Some Soma staff put their baking skills to the test and produced lovely cakes and biscuits which were throughly enjoyed by the residents and staff of John Tucker House. Other Soma staff members were on hand to make tea, coffee and hot chocolate to go with the cakes.
It was great to see Soma carers working nearby popping in to sample some of the produce
Everybody had a great time; there was a lot of food eaten, drinks drunk and songs sung and due to everyone’s generosity, we managed to raise £115 for the charity – well done everyone !!
The general feeling is that one or two of the Soma bakers should really think about entering ‘The Great British Bake Off’ competition……….watch this space……….we will update you as and when they do!
Big thanks go to all the staff that helped organise the event
Our Healthcare Services
Soma Healthcare Limited
42 Skyline Business Village,
Docklands, London, E14 9TS
Company Registration Information
Reg. No. 2754194
Emp: Agency No SE23218
UKHCA No: M1075