Domiciliary Care – Healthcare at home

Domiciliary Care

It can come to a time in your life when you are no longer able to live independently.  You may need to have some domiciliary care which means that someone will come to you and help with your every day needs such as general housework, cooking and mealtimes.  You may also need some more help such as personal care.  Our services are designed so that we can help you and your loved ones continue to live as independently as possible in your own homes.   We offer the following types of help and care:

Personal care

  • Assistance with washing.
  • Assistance with dressing.
  • Assistance with skin care needs.
  • Assistance with toilet needs.
  • Assistance with personal hygiene tasks.
  • Assistance with preparation of food.
  • Assistance with eating and drinking.


  • Dusting.
  • Cleaning.
  • Vacuuming.
  • Laundry.
  • Ironing.

Our Healthcare at home services include

  • Shopping.
  • Pension Collection.
  • Baby Sitting.
  • 24 Hour/ Live-in.
  • Sleep-in.
  • Awake night.
  • Respite.

Domiciliary care is not only provided for the elderly and frail but help can also be given to people with mental health problems, sensory impairment or somebody who has a physical disability.

The role of a domiciliary care worker will be to offer all the above help plus any extra help they may need such as going shopping or making a trip to the doctors.

The Department of Health issued regulations on the minimum standards of domiciliary care in 2000 which you can read in full by clicking on the link.  These were made to ensure that the person living in their own home does not receive sub-standard care.



Caring for a loved one with Alzheimer’s or dementia can have a hard impact on family members.  It can possess many challenges for families and caregivers.

We can learn how to communicate with a person with dementia and by improving your communication skills it will make giving care less stressful and will improve the quality of your relationship with your loved one.  Dealing with a person with Alzheimer’s or dementia takes a great deal of patience.

Some tips for communicating with a person with Dementia

  • Be positive – your attitude and your body language will show your feelings and thoughts more than your actual words do. Your tone of voice, facial expressions and physical touch will help convey your message and show your feelings of affection.
  • Turn off any distractions to ensure you have the full attention of the person. Address them by name and use plenty of eye contact.
  • Pitch your voice lower and use simple words and sentences.
  • Ask simple questions.
  • Be patient when waiting for your loved ones reply. If they appear to be struggling for an answer, it is fine to suggest some words for them.
  • If they become upset or agitated, try and change the subject. Suggest maybe going for a walk.  It is important to connect with their feelings and you could say something such as, ‘I see you’re feeling sad, why don’t we go for a walk, or let’s get something to eat’.
  • Try reminiscing. A person with dementia may not remember what they did yesterday or had for lunch that day, but they will recall long distant memories from the past much more easily.
  • Use your sense of humour whenever possible. People with dementia will love to laugh along with you.
Extra spaces on First Aid training courses available

That’s one heavy manikin

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Extra spaces on First Aid training courses available
First Aid training London

Patient Handling Manikin

Our training team are THE WINNERS of the ‘WIn A Patient Handling Manikin’ competition which they entered at the Health Plus Care Show 2017, Excel Centre. What a great addition to the fantastic First Aid & Health and Social Care training we offer.   He’s almost as tall as the lads !!! Well done guys

Is our service well-led?

What CQC found

  • The service was well led. Relatives and people using the service

said that there was a positive and open culture. They felt able to

discuss any issues that may arise with the registered manager

and the care workers.

  • Regular audits of service delivery and reviews of policies had

been carried out; this ensured the quality of the service was

closely monitored.

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Is our service responsive?

What CQC found

  • The service was responsive. Care plans were in place outlining

people’s care and support needs.

  • Staff were knowledgeable about people’s interests and

preferences in order to provide a personalised service.

  • Staff supported people to access the community and reduce the

risk of them becoming socially isolated.

  • People told us that the management and staff listened to them

and acted on their suggestions and wishes. They told us they

were happy to raise any concerns they had with any of the staff

and management of the agency.

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Is our service caring?

What CQC found

  • The service was caring. Staff were respectful of people’s privacy

and dignity.

  • People who used the service were involved in making decisions

about their care and the support they received.

  • People were encouraged to maintain their independence.

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Is our service effective?

What CQC found

  • The service was effective. Staff had the skills and knowledge to

meet people’s needs and received regular training, supervision

and appraisal.

  • Staff understood their responsibilities under the Mental Capacity

Act 2005.

  • People were asked for their consent before they received any

care or support.

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Is our service safe?

What CQC found

  • The service was safe. The provider had an effective recruitment

and selection procedure in place and carried out relevant checks

when they employed staff.

  • There were processes in place to help make sure people were

protected from the risk of abuse and staff were aware of

safeguarding adults’ procedures.

  • There were appropriate staffing levels to meet the needs of

people who used the service.

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