CQC impressed with the services provided by Soma Healthcare

Congratulations to all staff on the positive CQC inspection report gained at the new Wembley Office.

Special congratulations go to the staff in Wembley who have worked tirelessly since the branch opened

This is the first time we have been measured against the stricter monitoring requirements bought in by the CQC and have worked very hard to show and evidence the high standard of care we provide.

Also with the Wembley office being our newest venture, the “best practice’ adopted from other branches and the support and encouragement given to the Wembley branch has resulted in us achieving the green light (Good Rating) on every single criteria judged upon.

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Comments in the report include:

We saw that medicines were well managed and staff had received appropriate training as part of their induction.

People were supported by regular staff who understood their care needs. This made them feel safe and reassured. They knew who to expect on each visit and the staff group was stable so people received consistent care from staff who knew them well.

People praised the caring attitude of staff. People told us the care workers were “very good…they would do anything for me”. Our conversations with staff confirmed they had a caring and compassionate manner.

The registered manager was committed to providing flexible care, which was responsive to people’s changing needs. There was good communication with health and social care professionals.

Staff knew when to report concerns and changes to people’s health and well-being, which was also a topic covered in team meetings. People were confident staff would support them to contact health professionals, if needed.

Staff told us they had the right skills to deliver safe and good quality care. This was because they were supported by an induction and training programme, which was supplemented by supervision and team meetings.

 

MacMillan Coffee Morning

Soma recently partnered up with John Tucker House, Docklands, to host a coffee morning for MacMillan Cancer charity. Some Soma staff put their baking skills to the test and produced lovely cakes and biscuits which were throughly enjoyed by the residents and staff of John Tucker House. Other Soma staff members were on hand to make tea, coffee and hot chocolate to go with the cakes.

It was great to see Soma carers working nearby popping in to sample some of the produce

Everybody had a great time; there was a lot of food eaten, drinks drunk and songs sung and due to everyone’s generosity, we managed to raise £115 for the charity – well done everyone !!

The general feeling is that one or two of the Soma bakers should really think about entering ‘The Great British Bake Off’ competition……….watch this space……….we will update you as and when they do!

Big thanks go to all the staff that helped organise the event

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Soma Healthcare Tree

In partnership with Trees for Cities, a charity working to inspire people to plant trees across the country to enhance our urban landscape, we are pleased to confirm that a tree has been planted in SOMA Healthcare’s name in Birmingham

Trees for Cities

 

Customer Feedback – Docklands branch

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To Grace, Juliana and comfort (carers)  and all staff at the office (who took my many calls)

Please can I send my sincere thanks to all the staff that provided excellent care and support to my aunt who sadly passed away on xx.xx.xx

God bless to you all

Niece

Customer Feedback – Essex branch

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Dear SomaHealthcare staff

This is to inform you that after ten weeks in xx hospital, our mother is now being moved to xx Care Home as she now needs 24hr care.

We would like in particular to thank Cecilia and Abbey for looking after our mother from the end of last year to early Feb this year. Mum always responded well to Abby’s cheerfulness and friendliness; Cecilia we would like to thank for the same and for your efficiency and attention to detail.

With thanks once again

Ms C, Ms C, Mr A

Care Worker of the month – Jan 2015 – Arlette (Docklands)

Arlette from the Docklands branch has been voted the Care Worker of the Month for Jan 2015. The decision panel were particularly impressed with:

  • Her constant feedback to the office staff,
  • Her service users Quality Assurance comments were very positive,
  • Her professional attitude towards supervisions, appraisals, care workers meetings and non-mandatory training
  • Her level of cooperation with all departments within the organisation

Since starting with us in 2007, Arlette has proved to be a loyal member of the care team and is especially focused on maintaining her service users wellbeing .

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Congratulations Arlette on a fantastic achievement. Keep up the great work

Congratulations Florence (Vauxhall)

It always fills us with great pride to tell people what our service users say about our carers.

Congratulations Florence for your hard work and caring manner to our service users. It is clear to see the vital difference that your role made in the life of this family.

Congratulations also on your long service with Soma Healthcare. Here’s to another great 10 years of working together. Keep up the good work

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Successful award of Barnet Council Blitz Services

Further congratulations go to our High Level Needs Domestic Cleaning (Blitz) department for successfully winning the contract with the London Borough of Barnet.

The high quality level of cleaning, professionalism of staff to deal with the specialist needs of the customer and caring nature of the team ensured that Soma were awarded this sole contract.

In addition to our other blitz contracts and commissions from private clients, this department has doubled in size and is a continuous credit to the organisation

Successful award of the West London Alliance Contract

Soma Healthcare have been successful in securing the West London Alliance contract. The WLA is a partnership of six West London councils – Barnet, Brent, Ealing, Harrow, Hillingdon and Hounslow. Hence we are now serving these London boroughs in addition to all our existing contracts.

Well done to all the office staff who were involved in putting together the contract and a massive congratulations to all our frontline staff for the high level of professionalism and quality which proved instrumental in helping us secure success.

Our work now continues to inject ourwla_logo high level of quality care into all these boroughs.

Race for life

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Congratulations to Justyna (Snr Care Coordinator) on completion of her Race For Life charity run. She did herself, the charity and all at Soma proud. She has even inspired many of us to put our running shoes on and who knows…we might even join her next year!!!