Is our service responsive?

What CQC found

 

• The service was responsive. Care plans were in place outlining

people’s care and support needs.

• Staff were knowledgeable about people’s interests and

preferences in order to provide personalised service.

• Staff supported people to access the community and reduce the

risk of them becoming socially isolated.

• People told us that the management and staff listened to them

and acted on their suggestions and wishes. They told us they

were happy to raise any concerns they had with any of the staff

and management of the agency.