Yet more complimentary comments..
“Dear Mr Walker,
As you are aware my mother passed away last month. I am writing to convey my thanks to your team for the care provided to my mother which enabled her to remain at home these last few years.
During the period, two care givers were of particular support, these being Grace and Iswat. I would be grateful if you would convey my thanks to them and ask them to make contact with me. I am certain that my mother would want their contribution acknowledged.”
Daughter of service user – Living in New Zealand