What CQC found
- The service was responsive. Care plans were in place outlining
people’s care and support needs.
- Staff were knowledgeable about people’s interests and
preferences in order to provide a personalised service.
- Staff supported people to access the community and reduce the
risk of them becoming socially isolated.
- People told us that the management and staff listened to them
and acted on their suggestions and wishes. They told us they
were happy to raise any concerns they had with any of the staff
and management of the agency.